We'll answer your questions
Frequently Asked Questions
In this section you'll find answers to the most common questions about our products. If you can't find the information you need, you can contact us here:
1. Purchase
Yes, all the clothes.
While you'll see that some pieces are more inspired by classic menswear styles, others by womenswear, feel free to wear whichever you like best.
— In our physical store we have more stock and models than what we show in the online store, so if you don't find what you're looking for, please ask us via WhatsApp.
— We invite you to visit our physical store located in Madrid (Spain), at Calle Hortaleza 13, 28004, Madrid. See the map and opening hours here.
This is our top recommendation if it's your first hat or cap, as we can advise you in person. It's an experience we highly recommend and that our customers really enjoy.
— Consult our size guide available on the website, and on each product page you will find specific recommendations and a video where we explain how to take your head measurement.
— Cash, cards: VISA, Mastercard, Maestro, Amex.
— We say that everyone has their ideal headwear item, and we help you find it.
We invite you to visit the hat shop, where we can advise you personally.
— It's normal to feel a little insecure at first if you're not used to wearing hats.
But we know from experience that if we help you find your ideal hat, one you'll absolutely love, you'll only need a few days to get used to wearing it. And after a short time, you and everyone around you will think you've been wearing that hat your whole life.
Remember when you've sometimes changed your hairstyle, or put on new glasses, etc.? This is the same thing.
Please write to us at Customer Service or via WhatsApp, with your order number to request it.
Please provide us with: name/company, address, NIF/CIF, email.
2. Shipping and tracking
— Shipping is done according to the option selected. The estimated delivery time is shown during the checkout process. You can track your order using the tracking number we will provide.
Caps and berets are packaged in rigid cardboard boxes, and hats are packaged in two cardboard boxes: an outer one for protection during shipping and an inner one for storing the hat at home.
It is very important to us that you receive the hat in good condition.
The carrier will attempt a second delivery. If they are unable to complete the delivery, the product will be returned.
If you have any questions, ask us via WhatsApp or here.
— You can check the status using the tracking number or contact Customer Support . You can also send us a WhatsApp message.
Yes, for shipments outside the European Union and the Canary Islands (or similar), you will be asked to pay customs duties and local taxes in your country before receiving the goods. These charges are the customer's responsibility.
Online purchases from these countries outside the European Union are not subject to VAT (21%) Spanish Tax.
— In some cases we can manage shipments to countries not listed, by contacting Customer Service or via WhatsApp.
3. Exchanges and returns
— After purchasing a product online, you have 15 days to exchange or return it. We will refund the purchase price minus the shipping costs for the exchange process.
The refund time will depend on the banking institutions.
For hygiene reasons, the product must not have been used, and must retain its original labels.
You must also use the original packaging or similar packaging to preserve the product during shipping.
To make the exchange or return , please write to us at Customer Service or WhatsApp, tell us your order number, and name/surname.
— Shipping costs for exchanges or returns are the responsibility of the customer.
— For purchases made in-store, you have the option to exchange your item for another one or for a voucher with no expiration date , redeemable at a later time. The exchange period is 15 days from the date of purchase.
For hygiene reasons, the product must not have been used, and must retain its original labels.
We do not offer refunds on purchases made in our physical store.
— Contact Customer Service or via WhatsApp, and we'll be happy to help you find a solution.
All products have a 2-year legal guarantee against manufacturing defects.
4. Product Information
— Berets don't have a visor, but caps do.
— In the respective product descriptions, we offer care and maintenance tips , depending on the specific product. If you have any questions, please contact us via Customer Service or WhatsApp.
We also share care and maintenance tips on our social media channels . I invite you to follow us on YouTube , Instagram , TikTok , and Facebook .
— We don't have a product repair shop. But if you've had any problems or issues, please ask us if we can help and offer a solution.
We love that customers use the clothes they bought in our store for many years.